HPE IS HERE TO HELP
COVID-19 Response Messaging for customers/partners
Summary
SummaryThe COVID-19 global pandemic is an unprecedented situation that is affecting all of our families, our businesses, our communities, and our way of life. HPE is a purpose-driven company, committed to advancing the way people live and work and we have already put in place multiple programs to protect and assist our team members, their families and our communities. HPE is also mobilizing the full weight of its resources and global ecosystem of partners to help our customers through this uncertain time. As an edge-to-cloud platform-as-a-service company, HPE is here to help our clients bring together the right expertise and support, financial flexibility and technology solutions to meet their most immediate challenges and unexpected demands.
Ensuring our stability to continue to serve you
We have weathered storms before and we’ll weather this too. This is when working with a stable partner like HPE should give you comfort. We have a strong balance sheet and cash reserve. Long before this latest crisis started, we took steps to diversify our supply chain and we are in constant contact with our suppliers and doing all we can to ensure business continuity to the extent possible.
Coordinating our response to protect our people and partners
When we first convened our Crisis Management Team in early February at the onset of the COVID-19 outbreak, we took decisive steps to ensure team member safety and wellbeing was at the top of our priority list. We’ve closed facilities where necessary, restricted travel and cancelled or postponed events through April worldwide. We’ve encouraged team members across all of our sites to work from home if they are able – and will continue to pay team members who aren’t able to do so. And we’re leveraging technologies and tools to allow support for and collaboration with team members, customers and partners in lieu of hosting physical meetings and events.
Being a force for good to support our communities
As a company whose purpose is to advance the way people live and work, Hewlett Packard Enterprise is responding with philanthropic initiatives to stabilize communities and to support customers tackling the challenges of this pandemic. In a recent blog post, we outlined the many ways HPE is responding and being a force for good. We are also proud that our technology and the expertise of our team members are being called to action to help organizations address the COVID-19 crisis. From enabling medical clinics to supporting telework and remote education to powering medical research, we are focused on delivering for customers in bold new ways in these trying circumstances.
To service and support you in your locations, we are taking all appropriate measures to protect the health and safety of our team members, their families, and the communities where we live and work. We have implemented global measures consistent with guidance from public health authorities to prevent transmission at our work sites and those of our customers, and to ensure that if team members are exposed or are demonstrating symptoms, they do not come to work. HPE also holds our authorized Channel Delivery Partners delivering HPE-branded support and services to the same standards as if we were delivering to the customer ourselves. Partners are advised to follow any newly imposed local regulations or safety requirements for COVID-19 protection (e.g. mandatory use of face masks and/or plastic gloves).
How HPE is helping
Keeping you up and running
We are committed to our clients 24x7 during this crisis, and to honoring our support and service delivery obligations. While we are restricting travel in line with HPE guidelines to keep our team members, customers and partners safe, we have invested over many years in remote service delivery capabilities, handling over 3 million interactions per year, that allow us to deliver support without being physically located with the customer. Customers who connect their infrastructure back to HPE can benefit from even greater support effectiveness as we use the data from their infrastructure in problem resolution. We have also invested in self-help troubleshooting resources available on www.hpe.com/support. All HPE queues will continue to be monitored as normal, and engineers will be dispatched to the site to cover all scheduled break-fix calls within the agreed onsite intervention window, so no loss of service is impacted. Our resident engineers have also tested remote connectivity, and confirmed their ability to perform business-as-usual activities. Where applicable, HPE team members can work via video conferencing with a customer resource that can act as the “hands and eyes”.
Ensuring availability of parts
We have been preparing since the first indications of this crisis to ensure parts availability for our customers, including working to ensure availability of highest-demand parts locally.
We have also been working with our parts suppliers to keep them operational during “shelter in place” directives from local governments.
Remote management for mission-critical IT
Customers who connect their infrastructure back to HPE can benefit from even greater support effectiveness as we use the data from their infrastructure in problem resolution.
Free access to online training
HPE Digital Learner enables learning—anytime, anywhere—by providing access to the latest eLearning for HPE technologies, the hottest industry topics, and soft skills for personal development. Employees working remotely around the world will feel connected while building their skills. We are providing access to HPE Digital Learner for one month free of charge in an effort to help our customers adapt to new and emerging needs, respond to the unplanned demands of enabling a remote workforce, ensure business continuity and solve industry-specific challenges. To enable your free access, click here.
At a time like this, IT becomes essential to our society to protect itself while also delivering the goods and services necessary to society. IT needs to be agile, creative, and to lead businesses into new solutions and ways of doing business. And IT needs to reduce the risks that are sure to come over the next few years. Most companies can’t continue to do things the old way, with capital and labor intensive IT. Now, the immediate need is to preserve cash flow, capital and reduce operating costs.
How HPE is helping
New offers from HPEFS designed to help with cash-flow issues, infrastructure support and delivery delays
HPE Financial Services, the #2 IT captive finance company, managing $13B in portfolio assets in more than 50 countries can help alleviate some of the strain felt by businesses around the globe as they navigate the current reality impacting them. From helping release capital from existing infrastructures to providing pre-owned tech to relieve capacity strain or new equipment delivery delays, HPEFS has the ability to help address some of the most pressing issues quickly.
Generate cash from existing assets
Defer or reduce expenses
Match payments to production
Relieve capacity strain or delivery delays
As a response to fight the spread of COVID-19, enterprises were caught unprepared for the massive impact and many didn’t have the scalable foundations in place to rapidly respond, such as enabling remote working for the majority of their workforce. Now enterprises have begun to rapidly implement remote working policies where possible. Many enterprises are struggling not only to provide more connectivity and equipment capacity but also to ensure security of their networks, data and devices in a highly distributed environment. In addition, first-responders, healthcare providers and other industries on the front-lines are in urgent need of more capacity to meet the surging demand, often in new, remote, or temporary locations. Adding further complexity, hackers and bad actors are already seizing on the pandemic, preying on the most critical, yet vulnerable targets including hospitals, research facilities and schools. Security continues to become vital across our edge-to-cloud world.
HPE is prioritizing solutions that help you with your most immediate needs and challenges. From help enabling remote work securely to providing additional capacity delivered as a service, HPE brings the critical edge-to-cloud technologies needed in this time of crisis.
How HPE is helping
Secure, reliable remote connectivity and productivity
The first step in quickly adapting to remote working practices is establishing secure, reliable connectivity for remote workers, and helping them adjust to new ways of working to get the most out of the technology.
Virtual Desktop Infrastructure (VDI) solutions
Fast and simple VDI solutions
HPE offers Simple to order, preconfigured solutions for Citrix and VMware environments built on HPE ProLiant support up to 80 workers per server and scale incrementally to support hundreds of workers. Special HPEFS program provides up to $1400 for older servers traded in for the new DL360 and 380 configurations in these VDI solutions.
Hyperconverged Infrastructure (HCI)-based VDI solutions
For customers who seek the operational simplicity of HCI, HPE offers HPE SimpliVity to rapidly deploy Virtual Desktops on simple, all-in-one HCI appliances. Customers benefit from built-in data protection and backup/recovery (including protection from ransomware), guaranteed data efficiency, and VM-centric management to simplify operations. Customers can start with small, medium, or large configuration, and scale linearly as their needs grow. HPE has partnered with Tech Data to deliver VDI solutions rapidly to customers using prebuilt BTO servers. SimpliVity customers can conserve on capital with pay-as-you-consume model with HPE GreenLake and benefit from 90 day deferral promotion from HPEFS. Customers who need disaggregated scaling of compute and capacity, yet still desire the simplicity of HCI or simply want to convert their existing HPE ProLiant DL360/DL380 Gen9 and Gen10 servers into VDI solutions can do so with HPE Nimble Storage dHCI. Similar to HPE SimpliVity, customers can start with small, medium or large configuration, and then scale compute or capacity flexibly on Nimble Storage dHCI. Both HPE SimpliVity and Nimble Storage dHCI are powered with industry’s leading AIOps solution, HPE InfoSight, to keep the infrastructure ON and optimized.
VDI for high performance workloads
For high-performance user requirements, HPE Moonshot VDI solutions offer dedicated bare-metal, GPU equipped blade servers without the application intermediation typical of other VDI approaches. Moonshot VDI solutions pack up to 45 independent blade servers and up to 360 compute cores in just 4.3U.
Data Security and Ransomware Protection solutions
Distributed business operations with remote workforce will create challenges in monitoring and troubleshooting as VDI environments consist of multiple, distributed software and hardware components. To ensure a great user experience in VDI environments, administrators need real-time visibility into user sessions, performance correlation across multiple tiers, and granular insights into underlying data. Splunk on HPE Nimble Storage helps to address this need.
Businesses who are seeking to augment their data protection solution and mitigate ransomware threat can use HPE Nimble Adaptive Flash arrays or HPE StoreOnce as on-premises backup targets along with their favorite backup ISV software. Additionally, they can extend data protection to cloud with HPE Cloud Volumes. As a true cloud service, HPE Cloud Volumes enables organizations in minutes to spin up storage capacity and pay-as-you-consume with zero up-front capital expense.
With millions more now working from home, organizations are finding their IT infrastructure was not designed for extended remote operation, creating new vulnerabilities. To help combat increased threat from cyber criminals, HPE is providing the iLO advanced license for no charge from March 31st through the end of calendar year 2020. HPE iLO Advanced license offers both significant security features and remote console management, so IT administrators can manage and operate servers from home and keep them secure. Remote operation also allows IT administrators to recover their servers if they are the targets of cyber-attacks.
Create more storage capacity for mission-critical data
HPE Cloud Volumes delivers a hybrid cloud storage service for running enterprise workloads in the public cloud. As a true cloud service, it enables organizations in minutes to spin up storage capacity and pay-as-you-consume with zero up-front capital expense. Built on resilient and proven enterprise storage, HPE Cloud Volumes delivers the performance, availability, and data integrity needed to meet the SLAs for business-critical applications. In the wake of COVID-19, organizations can look to HPE Cloud Volumes to migrate non-essential data to free up critical storage capacity on-premises.
Remote field support and training
HPE MyRoom Visual Remote Guidance delivers live, visually-guided remote customer support for productive collaboration between field service teams, trainers and their customers on mobile devices or hands-free wearables. Connect support resources to the experience of their customers remotely, whether in a data center, on a factory floor or the top of a wind turbine. Learn more and sign up for a 90-day trial of this subscription-based software-as-a-service solution here: https://www.myroom.hpe.com/vrg
Virtual Call Center solutions
As call centers are forced to support remote working, Aruba provides seamless and secure access to corporate resources at scale with IAP-VPN for single client solutions or Remote Access Points (RAP’s) for multiple clients with additional quality of service capabilities for large scale VoIP deployments.
Rapid Response healthcare support
Given the influx of temporary COVID-related healthcare facilities, Aruba is also responding by donating thousands of secure healthcare connectivity kits for the immediate provisioning of pop-up clinics, testing sites and temporary hospital facilities in the US, Canada, UK and EU. There are two bundles being offered: one designed as a small site wireless LAN extension from the existing healthcare network and one designed for large site locations.
Airheads Volunteer Corp
To help healthcare organizations get set up quickly, Aruba has created the Airheads Volunteer Corps; an opt-in registry of volunteer network engineers ready to assist in the build out of network infrastructures for medical facilities battling this pandemic and caring for the surge of patients. In creating this registry, Aruba aims to connect those in need of IT skills, with those who have the ability to help. Our hope is that by working together, Aruba and our Airheads community can help those on the front lines dealing with the challenges of this global crisis. If you’d like to help, register today.
Solutions for SMBs
As normal courses of commerce has changed overnight, small and mid-sized businesses are hit particularly hard during these times. Revenue is at risk, employee paychecks are top of mind, and cash reserves are being tapped. At this time of uncertainly, SMBs are seeking both the ability to quickly and efficiently stand up remote and virtual infrastructure to sustain operations, to protect their data, to ensure security of their assets, and to figure out how to continue capturing revenue by accelerating their adoption of a digital approach with customers (i.e., selling online, supporting customers online).
Enabling secure and cost effective mobile access to employees
Flexibility in financing IT needs
Going digital with assurance of data security
Remote management capabilities with HPE iLO, a software server management tool that allows SMBs to configure, monitor, and update servers seamlessly, no matter where they are.
HPE is partnering with the US government and the world’s leading research and academic centers to better understand COVID-19 to develop drug therapies, treatments, and vaccines. We support their research needs with HPC and AI solutions that handle complex data and deep learning workloads at scale. This includes research at the U.S. Department of Energy’s Argonne National Laboratory and Oak Ridge National Laboratory as well as mobilizing our own data science experts and supercomputing technology to accelerate efforts around the world.
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© 2020 Hewlett Packard Enterprise, L.P. The information contained herein is subject to change without notice.